How to close your FlyBox

Video tutorial

How to close your FlyBox

Frequently Asked Questions

Questions?
We’ve got answers.

What is FlyBox, and how does it work?

FlyBox is a door-to-door storage solution that makes storing and retrieving your belongings effortless. Order FlyBoxes through the app, pack your items, and schedule a free pickup or drop-off at 40,000+ FedEx locations—we handle the rest.

Your FlyBoxes are stored in secure, robotic facilities with 24/7 monitoring and climate control for ultimate protection. When you need them back, request a return in the app, and we’ll deliver them anywhere in the contiguous U.S.

How does FlyBox compare to traditional self-storage units?

FlyBox is storage without the hassle.

No trips to a storage unit—we handle pickups and deliveries.
No wasted space—only pay for what you store, not an entire unit.
No long-term commitments—cancel anytime.
Secure & climate-controlled—unlike most self-storage units, FlyBoxes are kept in state-of-the-art facilities with 24/7 security and robotic handling.

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What are the dimensions of a FlyBox?

Our FlyBoxes are designed with a standard size of 24" x 20" x 12" (4,490 cubic inches) which is roughly equivalent to 20 gallons in volume. This spacious, durable box is optimized to provide ample room for various items while ensuring efficient handling and streamlined storage within our facilities. As we continue to innovate, we’re exploring additional sizes—stay tuned for future options to better meet your storage needs.

Where are my items stored, and how secure is FlyBox?

Your FlyBoxes are stored in state-of-the-art facilities equipped with 24/7 security, climate control, and robotic handling for precision and care. Each FlyBox is sealed, shrink-wrapped, and assigned a unique serial number for precise tracking. Climate-controlled storage also protects against environmental risks. Your belongings are stored safely, and only you decide when and where to access them.

How do I schedule a pick-up or request a return?

We make scheduling a pick-up and retrieving your FlyBoxes simple. With just a few clicks in the app, you can schedule an on-demand pickup or request a return. Choose a free pickup from your home or drop your FlyBoxes off at one of 40,000+ FedEx locations. When you're ready for your items, request a return, and we’ll deliver them straight to your door—or wherever you need them within the contiguous U.S.

How long does it take to retrieve my FlyBox?

Most FlyBoxes arrive within 2-3 business days via FedEx, depending on your location. You’ll get tracking updates every step of the way. Track your shipment in real time through the FlyBox app and receive updates on estimated arrival times. For same-day shipping, submit your request by 5 PM ET.

What can I store in a FlyBox, and who uses FlyBox?

FlyBox is designed for anyone who needs secure, flexible storage—whether you’re downsizing, decluttering, relocating, or always on the move. It’s perfect for:

Seasonal items like winter clothes or holiday decorations
Collectibles and keepsakes
Sports and hobby gear
Business inventory
… and so much more!

While FlyBox is incredibly versatile, there are some items that aren’t a good fit for storage, such as perishables, hazardous materials, illegal items, or high-value items like cash, jewelry, or irreplaceable collectibles. For a full list, check the app.

What is the difference between storage and self-storage?

Storage refers to any place you keep your belongings, like a garage, attic, or warehouse. Self-storage is a service where you rent a unit and handle packing, transporting, and organizing everything yourself. FlyBox upgrades traditional self-storage by offering self storage with pickup. We deliver boxes, pick them up for free, and store them securely—no truck or trips to a storage unit needed.

What is mobile self storage?

Mobile self storage is a convenient alternative to traditional storage units. Instead of driving your items to a facility, the storage solution comes to you. With FlyBox, for example, we deliver heavy-duty storage boxes (called FlyBoxes) and packing supplies right to your door. Once you’ve packed your items, we pick them up for free and store them in a secure, climate-controlled facility. This type of pick up storage is perfect for urban renters, busy families, and anyone looking for a more flexible way to manage their space. It’s affordable self storage that works on your schedule—without the need for trucks, keys, or complicated logistics.

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